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Alaska Refrigeration
and Heating Ltd.
Customer Service Survey
Are you a regular
customer of Alaska?
Yes No
How would you rate
Alaska's Dispatch personnel? (On a scale of 1 to 5)
1(Very Poor) 2(Poor) 3(Average) 4(Pretty Good) 5(Excellent)
Did they understand
your service request?
Yes No
Did Alaska's tech arrive on
schedule?
Yes No
Did Alaska's tech explain the problem
he found and what was required to be repaired?
Yes No
Was the repair completed to your
satisfaction?
Yes No
Did Alaska's tech explain to you the
Work Order and all charges?
Yes No
How was our tech's
appearance? (On a scale of 1 to 5)
1 - Unkept 2 - Messy 3 - Normal 4 - Presentable
5 - Great
Did our tech clean up
the site after he was done making repairs?
Yes
No
How would you rate
Alaska's Service? (On a scale of 1 to 6)
1 - Very Poor 2 - Poor 3 - Average 4 - Good 5 - Excellent 6 -
Exemplary
Do you have any
comments, suggestions or concerns you would like Alaska to know
about?
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